Terms and Conditions
Sophia Schneider-Esleben – Terms and Conditions
is operated by Sophia Schneider-Esleben, Frankfurter Str. 133a, D-34121 Kassel
Tel: +49 (0)561 56 01 77 38, , VAT-No.: DE73 509 192 688
We carefully check all contents on this website, but we can assume no liability for the content of external links. The responsibility for the content of linked pages lies exclusively with their owners.
All orders placed by you via the website and our deliveries and services are exclusively subject to the following general Terms and Conditions, in the version that is valid at the time of the order. Conflicting terms and conditions put forward by customers can only be accepted if we have agreed to their validity in writing.
3. Shipping and Delivery
Orders are processed every weekday, with the exception of public holidays, pending payment authorization and verification. Packages typically arrive within 1–14 days from the date we receive the order. Products will be shipped directly from Germany by DPD/DHL. Packages must be signed for. International orders may take longer.
Please note: if a package is not claimed by the purchaser and subsequently returned to Germany, Sophia Schneider-Esleben will not send a replacement. Sophia Schneider-Esleben is not responsible for any actions taken by customs agencies which affect your package in transit, nor does the company exercise any control over such matters. The purchaser is responsible for any customs charges that may be applied to the package. Such charges are determined by the customs agencies of each country and Sophia Schneider-Esleben has no way of ascertaining how high these may be.
4. Shipping Rates
Shipping rates charged by Sophia Schneider-Esleben are supplemental to the prices of goods.
Delivery within Germany: 5.00 EUR
Customers who choose to pay cash on delivery will be charged 6.00 EUR in addition to the standard delivery rate.
Delivery rates outside Germany:
12.50 EUR: Belgium, Denmark, Luxembourg, Netherlands;
19.00 EUR: Andorra, Finland, France, Greece, United Kingdom, Ireland, Italy, Austria, Poland,Portugal, Sweden, Spain;
25.00 EUR: Bulgaria, Latvia, Lithuania, Hungary, USA;
30.00 EUR: Canada, Iceland, Liechtenstein, Norway, Switzerland;
35.00 EUR: Estonia, Malta, Czech Republic, Cyprus;
40.00 EUR: Australia, Bosnia-Herzegovina, China, Hong Kong, Israel, Japan, Croatia, Kuwait, Russia,South Korea, Saudi Arabia and Ukraine.
5. Return and Exchange Policy
Returns can only be made if the product is in an unworn condition. Goods can be returned if there are factory defects, if the wrong colour or size was sent or if there has been another error on our part. Customers requesting a return must send us an e-mail stating their name and invoice number within five days of receiving the product. We will e-mail you instructions on how to return the product. We will not pay the shipping charges for returning the goods to us and delivering the replacement goods to you.
Exchanges can only be made if the product is in an unworn condition. Goods can be exchanged if the colours are different than pictured, if products do not fit, or if you would rather have a different product. Customers receive a voucher by retourn and will not receive any cachback. Customers requesting an exchange must send us an e-mail stating their name and invoice number within five days of receiving the product. When an exchange is made we do ask that you pay for the shipping to us and back to you. If your desired product is no longer available, you will receive a credit note which must be redeemed within six months.
4. Accounts, Password and Security
Personal information is gathered by schneider-esleben.com during the ordering process at the checkout. At this point, your name, address, e-mail address, telephone number, fax number and credit card information will be collected. Your account username and password will be requested at the same time. Please note that your username is your email address and you may create your own unique password.If you forget your password you can request that it be e-mailed to your e-mail address.
For security reasons, schneider-esleben.com does not store sensitive credit-card information on our servers. The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. Please be assured that all sensitive information will be handled with discretion. SSL technology encrypts your order information to protect it from being decoded by anyone other than schneider-esleben.com.Once you enter the checkout page your computer will begin communicating with our server in secure mode. It is possible to ascertain if you are in secure modeby checking that the “http” in the web address has been replaced by “https”.Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the schneider-esleben.com website. If your browser does not support SSL, please upgrade your browser.
The information we gather falls into two categories:
1. Personal information you voluntarily supply when you subscribe, order or provide your e-mail address.
2. Tracking information collected as you navigate through our sites.
Use of Information:
If you have registered online to our website, Sophia Schneider-Esleben will not sell, rent, swap or authorize any third party to use your e-mail address without your permission.
This also applies to any information that personally identifies you, except as noted immediately below. We do, however, share information about our audience in aggregate form. For example, we may want to know how long the average reader spends on our site or which pages or features get the most attention.
We contract with other companies to provide services on our behalf, including billing processing, shipping, e-mail distribution, list processing and analytics or promotions management.
Your privacy choices
If you prefer at any time not to receive e-mail marketing from us, just follow the unsubscribe options at the bottom of each e-mail.
For viewing and editing your personal information, please visit the appropriate part of our website. For example, you can go to your account to update your e-mail address on email@example.com.
We employ measures designed to protect the security of your personal identifying information.
Sophia Schneider-Esleben does not knowingly collect or store any personal information, even in aggregate, about children under the age of 13.
6. Product Feedback
Sophia Schneider-Esleben does, however, welcome your feedback regarding many areas of Sophia Schneider-Esleben’s existing business. Please send any comments to:
7. How to contact us
If you have any questions or comments regarding our information or security practices, you can contact us by phone: +49 (0)561 56 01 7738 or e-mail us at
8. Retention of Title
Until payment is made in full Sophia Schneider-Esleben retains the title to the merchandise.
9. Choice of Law, Validity
1. German law applies with the exception of the United Nations Convention on Contracts for the International Sale of Goods.
2. In the event of one or more provisions being invalid, the validity of the remaining provisions remains unaffected.